If your power is out, you can either call your retailer (the company you pay your power bill to) or your local lines company.
The map below will show you who your lines company is. If you click on your area, it will give you the name of the company, their phone number and a link to their website.
A few things you can check
Are you affected by a planned outage? To make sure that we have safe, reliable and resilient electricity infrastructure, lines companies need to manage planned network maintenance. This means power outages from time to time. Check your local lines company website (using the map below) to see if there is a planned outage on your network.
Have the fuses on your switchboard blown? If so, call an electrician.
If there are burn marks, strange smells or a crackling sound coming from your switchboard, don’t touch it and contact your local lines company straight away.
Have you paid your power bill? If you haven't call your retailer. This is the company that sends you your power bill.
Unplanned power outages
If there is a power outage, lines companies will work as quickly as possible to safely restore power.
Unplanned outages can happen for many reasons like:
- bad weather
- trees or other debris falling on lines
- snow
- vehicle accidents
- animals interfering with lines
- unexpected equipment failure.
There may be times when local lines companies need to work alongside emergency services, locate faults in remote areas, or work around bad weather events. This can cause slight delays. But, be assured, your lines company will work hard to investigate and restore power to you asap.
While your power is off, remember to keep your fridge and freezer doors shut as much as possible to help keep the food inside cold.
The boundaries on this map are shown according to the best information available, but their accuracy or completeness is not guaranteed. If you live near a boundary, you should contact one or both of your local lines companies to confirm which network boundary you fall within.